Terms of Use - Privacy Policy

The following terms and conditions cover exclusively any sale of products through the e-shop omasee.com (the "site"), owned by Theoktisti Georgiadou, with VAT number EL117638285 and headquartered at 21, Ethnikis Antistaseos Avenue, 55134 Thessaloniki, Greece, contact number +302314000707 and contact email [email protected] (hereafter the "Company").
 
Any User who enters or deals with or uses the services of the online store (hereinafter referred to as the "Customer" or "User" respectively) is deemed to consent and accept unconditionally the terms herein, without any exception. If a User does not agree with these terms, he / she must abstain from using the e-shop and from each transaction with it. The Company reserves the right to alter these terms of use and conditions at any time.
 
Each User is free to make use of the site in accordance with the law and morality. The responsibility for the contents of the transactions lies solely with the User. The Company does not perform any kind of correction or intervention on the data transferred by the User. The User must accurately complete the following fields: name, address, email, message, etc. in the online forms and order form. The use of the site is subject to Greek, European and International laws and the User agrees not to use our site in order to violate these laws.
 
For security of transactions, the User of the e-shop before commencing the order submission process or after completing it can be subscribed to the online store. To register or login the User at the online store requires the name, address, contact address and email. This information remains completely confidential and is used to complete the transaction. If the User declares that he consents, the Company reserves the right to use this information to send updates about new products or offers to its customers or registered users in the online store. If at any time the User wishes to cancel his / her subscription to the address / email list, he / she can do so by clicking the relevant link at the end of the email or by sending an email to the Online Store in order to request the deletion or change of his or her personal data.
 
The Company informs the Customer on the basis of the availability or non-availability of the products at any time, and cannot in any case guarantee the availability of such products. In any case, the Company undertakes to inform the Customer in good time about the unavailability of a product, in which case he has no further liability.
 
The Company, in good faith, is not liable for any errors in features, photos, and product prices posted on the site and can not ensure that there will be no errors in any case when importing and / or updating the features and / and the price of a product.
 
E-shop prices can be changed at any time without notice. The Company does not bear any liability and does not cover differences in the prices of products purchased from the physical store, as the prices quoted on the site apply only to online purchases.
 
All content of the online store, including badges, signs, images, graphics, photographs, drawings, texts, etc. constitute the intellectual property of the Company and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the Company has been licensed for its own exclusive needs and for the operation of the e-shop.

Order, Submit, and Accept

Online order submission - Proposal for purchase of goods
 
The ordering of the products is made by completing and sending the special Check-Out form available at the online store. Prior to submitting the check out, the Customer expressly and unreservedly declares that, before submitting his order, he has received the following information in a clear and comprehensible manner:
 
- The main characteristics of the products ordered, as described on the e-shop pages. The Customer has to check all relevant features prior to submitting his order so that he does not have any doubts about the characteristics and properties of custom-made products. The Company has no liability in the event that Customer has failed to be adequately informed of the above.
 
- The total price of the order's products, including VAT, any other charges and any additional shipping, delivery or mail charges and any other charges. Where these charges can not reasonably be calculated in advance, the fact that it may take such additional charges made known to the Customer in the order text (order form) and the Customer must be aware before placing the order. Additional charges or other costs that were not known to the Client before placing the order, or if they could in order to calculate not communicated to the Customer by telephone before confirming receipt of the order, they shall not be borne by the Customer without the express prior consensus. In particular, the listed prices of the products as placed in the online store are the final (including the corresponding VAT). The aforementioned end prices for each product in the online store do not include shipping costs, which are calculated on the order text based on the choice of shipping method and the total amount of the order.
 
- The means of payment, delivery, execution, but also the time within which the Company undertakes to deliver the goods.
 
- Any delivery restrictions and payment means.
 
- The conditions, exceptions, deadlines and procedures for the exercise of the right of withdrawal, as well as the obligation to charge the Customer with the direct cost of returning the products to the Company, in the event of his resignation.
 
- When no right of withdrawal is granted under the Law, the information that the Customer will not have the right to withdraw or, where applicable, the circumstances in which the Customer loses the right to withdraw.
 
- The payment obligation with the submission of the order.
 
Sending the order to the Company constitutes a proposal for the purchase of these goods and a declaration of acceptance of all the charges described in the order.

Confirmation of Online Order Receipt - Sale Agreement

The order is not binding for the Company before the Customer receives the confirmation of acceptance of the order by the Company as described below.

The order is deemed to have been received by the Company from the moment the Customer receives an order status update by email. Order status updates are displayed on the User screen and sent by email to the email address entered by the User / Customer. The status of the order is constantly updated as when changes occur when managing the order. The Customer must check the order's email address and immediately notify the Company (in writing within 2 hours of receipt of an electronic notice) in writing of any error, otherwise the items listed in the order entry email will be applied to the Sale Agreement .
 
During the processing of each order, the stock availability of the order's products is confirmed. If the availability or delivery time differs from the one listed on the product page, the Customer will be informed accordingly. In particular, if the company finds the availability of the product and the absence of any errors in the online store regarding the pricing or the price of the products, their characteristics etc by e-mail will confirm the acceptance of the order. The above email will explicitly confirm the content of the order, the total price, and the estimated time of delivery of the order, as it was known to the Customer already prior to the submission of his order. The order is considered binding and the sale is deemed to have been established and creates claims by the parties (Customer - Company) only by sending and receiving the above confirmation email.
 
Limitations of Liability: In the context of good faith and business ethics, the Company is not obliged to accept an order and conclude the sale of products that, due to typographical or computer error, appear on the online store at an incorrect price, ie less or higher than the one applicable to that period.
 
In the event of unsolicited delivery of unsolicited products, unauthorized receipt or failure to notify the Company and the return of the products can not be regarded as consensus, acceptance or declaration of intention to purchase them. In the event that a refund is requested by the Company and the Customer is delayed to return these products for more than seven (7) calendar days, then such denial constitutes a declaration of intention to purchase the items and the order is deemed to have been confirmed and the Customer owes to pay their value.

Product availability

The Customer is informed about the availability of the products through indications placed on the product page of the online store. The Company reserves the availability of its products if they are not available at the time of the order. In this case, the Company reserves the right not to accept this order and therefore not to sell. Any payments will be refunded to the Customer without undue delay, in the same way that the Customer has chosen to pay for his order. Special cases of availability are the following:
 
Upon order: The product will be sought from a supplier of the Company and the Customer will be informed about the availability of the product within 3-5 business days of the submission of the order. In this case, full repayment may be required.
 
SALE: The prices of these products are valid for a certain period of time and / or until stocks are exhausted. These products have a stringent order of time priority in order execution.
 
The Company notifies the Customer each time the estimated time of delivery of the ordered product, depending on the circumstances. In any case, the Company undertakes to deliver the ordered product within thirty (30) days of confirmation of receipt of the order. However, the Company reserves the right to inform the Customer in the event of any implied reasons for making the product unavailable or for the (possible) delivery time if there are reasons to delay the delivery. In this case, if it is considered that the delay makes the transaction unprofitable for the Customer, the Customer is entitled to unilaterally cancel the order by means of a written statement. If the order is canceled and the sales contract is terminated, the Company must return, without undue delay, all the money paid to it by the Customer.

Order delivery

Delivery to the place specified by the Customer: If the product is shipped to the place chosen by the Customer, the product is delivered to an external carrier and the Customer is informed electronically that the product is ready for shipment. Shipping costs are calculated based on the Customer's order. Any erroneous registration on the part of the Customer and therefore incorrect calculation of shipping costs is not the responsibility of the Company but the Customer. It is noted that the Customer may choose to carry the transfer at his own expense and costs, however, in this case, the products are transported at his own risk. In order to receive the order, the Customer will display the order confirmation (order code) and the shipment notification, as well as an official identity card (such as a police ID card or passport), to the outside carrier. If the Customer wishes to authorize a third person to receive his order, then the third authorized person must show a specific authorization to receive the specific order legally endorsed by a JEP or police or other Authority as well as an official document necessary to verify identity (identity card, passport, etc.). Since the goods are received after the receipt of the goods, the customer is obliged to check on receipt the goods he receives, as with his signature on receipt he confirms that he has correctly received the products of his order. If the Customer does not receive the product after receipt of the notice to send and despite the relevant notification from the carrier, the Company reserves the right to withdraw from the sale.

Cost of transportation

Free for orders over 50 € for shipments within Greece.
In any other case the shipping cost is set at 2.50 € for shipments within Greece.
 
For orders from Cyprus shipping is free of charge for purchases of 80 Euros or more via ELTA (delivery in 3-5 working days). For orders up to 80 euros, transport costs are charged at 8.90 euros via ELTA. For shipping by courier (delivery in 2-3 working days) regardless of order amount the charge is 14.90 euro. No contact lens fluids are sent.
 
For orders from countries of the European Union, shipping is free of charge for purchases of EUR 80 or more via ELTA (delivery in 3-7 working days). For orders up to 80 euros, transport costs are charged at 8.90 euros via ELTA. For courier delivery (delivery in 1-2 business days) regardless of order amount the charge is 24.90 euro. No contact lens fluids are sent abroad.
 
Products can not be shipped to countries outside the European Union through our online system - please contact us via email or through the contact form.

For details, see the Shipping & Returns page

Delivery time

The delivery time of the products sold is specified in the order of availability, confirmed in the acceptance of the order by the Company and is no more than thirty (30) days from the time of the sale, unless otherwise agreed by the parties confirmed in writing, by e-mail.
 
Force majeure: The Company is not responsible for delays in the execution of the order (including delivery) due to cases that can not be attributed to the Company's liability or due to force majeure and therefore the Company is entitled to an extension of the execution time. Indicative examples include strikes, terrorist acts, war, supplier / transfer / production problems, exchange rate fluctuations, government or legislative acts and natural disasters. If such incidents last for more than two (2) months, the contract of sale may be terminated by any party without compensation. If the Customer considers that he no longer has an interest in the execution of the order, he is entitled to terminate the sale contract and the Company is obliged to reimburse the price and any other amount paid under the sales contract.

For details, see the Shipping & Returns page.

Payment

Payment can be made by bank transfer, via a debit or credit card, via Paypal and by cash on delivery (only for shipments within Greece). Especially for orders that include lenses, it is not possible to place the order by cash on delivery, as these products can not be returned and must be prepaid.
 
Any products delivered remain the property of the Company until the final, full and payment of the price is completed.

For details, see the Payment Methods page.

Right of withdrawal - Return of products

The Customer may return the products subject to the distance contract up to 14 calendar days from the date of receipt of the products by the Customer.

In order to initiate a product return procedure and withdrawal from the contract, the Customer must contact the Company in writing at the above address of the Company's registered office or by email.

Returns are not feasible and the sale is considered final if:

• The product packaging has been opened
• The product has been damaged by the fault of the customer
• The product was a special order upon request of the customer
• The product is designed for visually-designed lenses designed for the customer
• The product concerns contact lenses, as they are a personal hygiene product, except in the case of incorrect delivery by us
• Original purchase receipt (proof, etc) is not available
• The applicant for a refund is a different person than the customer's details as they were imprinted when ordering the product

Packaging and shipping costs must be paid by the customer. The customer is responsible for any damage, destruction or loss of the product during the return process. The customer has the right to withdraw from the distance selling contract within the statutory time limit.

If the customer wishes to change the product with another, the customer will be charged for the new shipping cost regardless of the value of the product.

Following the cancellation notice, the Company is required to reimburse the Customer for the price it has received within 14 calendar days. In the case of debiting the Customer through a credit card, the Company, if it has received the amount from the Bank, will be obliged to inform the Bank about the cancellation of the transaction and the Bank will take any action envisaged. The Company, following this update, has no responsibility for the time and manner of execution of the settlement, governed by the contract drawn up between the Issuing Bank and the Customer.

Product that was sold with an extra gift (eg eyeglass case, cleaning cloth, etc.) should be returned with the extra gift, otherwise the value of the gift will be deducted from the refund.

For details, see the Shipping & Returns page.

Sign up or Sign In
The elements used to identify the User are two: the Username and the Personal Security Password. Each time the User registers his / her details, access is provided to his / her personal account. This process is secured both by encryption of the data during its transfer to the Internet and encryption of data on the servers of the Company. By the same standards, the User is given the ability to alter the Personal Security Password as often as he or she desires. After entering the desired code, the code is encoded and stored in the Company's systems for the success of maximum security. For this reason, the only person who knows the user code is the same and is solely responsible for maintaining the secrecy of these codes by third parties. The Company is not in a position to know the secret User / User code, except to reset it. In case of loss or leakage of this code, the User should immediately notify the Company, otherwise the latter is not responsible for the use of the password by an unauthorized person. The Company does not in any way disclose or disclose Personal Information and User Information. Personal data is used solely for the proper execution of transactions. All information is encrypted and securely stored.

Privacy Policy - GDPR

When the User visits the site or when the User makes purchases, he provides us with some information either to complete a purchase (name, e-mail address, shipping address, landline, mobile phone) or simply to browse the site (IP address, type of device, operating system, browser, website that referred you to the site, history, search terms, etc.) that are Personal Data, which will be automatically processed and integrated into automated records for which the Company receives a Data Controller under GDPR. The User guarantees and bears responsibility for the truth, accuracy, validity and authenticity of the Personal Data that he notifies to the Company.
 
The Company has deployed legitimate protection measures on its facilities, systems and records and guarantees the confidentiality of Personal Data, but may disclose to the relevant Public Authorities personal data or any other information that it holds or is accessible through its systems, dictated by any applicable law. The collection and automated processing of Personal Data is intended to record the contractual relationship with the Company. Also, if the User consents, they will be used to control, improve and adapt to product preferences and choices, and to dispatch electronic or traditional means of administrative, technological, organizational and / or commercial information to the Company's products.
 
The User consents and accepts the forthcoming processing of his or her personal data for the needs of the smooth and convenient transaction between the parties and thus gives his explicit consent to the collection and processing of Personal Data as described above. The Company may also transfer Personal Data to companies or individuals established in Greece or other countries of the European Union in order to provide the Company with any services related to the above purposes, including without limitation direct marketing or advertising services. For more information on how third parties manage or process your personal data, you can read their respective terms here: Google, Facebook, Mailchimp. In addition, some of the personal data will be transferred to the shipping company that will be used to send the products to the user's address. If you select a card payment, some items are transferred to the affiliate Bank to clear the transaction. The User also expressly consents to the transmission or disclosure of the data contained in the records to the above mentioned recipients. In any case, the Company guarantees the confidentiality and security of the Personal Data in the process of transmission and transfer.

At any time the User has the right to access, correct, delete, and object objections at any time about processing data that concerns him either through his personal account or through other settings on the site or by contacting the Company directly. It also has the right to choose which of the above items will be transferred to the Company by expressing its consent and choosing accordingly the relevant settings on the site.

The Company enables users and those who make purchases through the site to choose their information about new products available on the market and other offers, payment arrangements etc. by sending advertising or newsletters to their email or postal address or by phone. The Company will not misuse the above service. Users are always given the opportunity to stop receiving advertising messages. In addition, the Company may use the User's navigation history on its site for promotions on sites other than its site.

Cookies

This site uses technologies such as "cookies" and "pixel tags". By navigating the User to the site and the appropriate setting option, the User chooses to create and use them. If the User does not wish to use cookies (some of which are necessary for the basic functionality and the appearance of the site), they may either disable them or avoid navigating the site.
 
Cookies are small pieces of text files that are stored in the User's browser when they visit a site. The information stored on the User's computer may contain information such as the pages visited by the User, the date and time of the visit, and a random and unique User ID number. By using this site, the site is able to store useful information for the user's browsing on the site, as well as read this information to provide the User with a unified browsing experience.
 
Cookies are used for actions like the following:
- Maintaining the User's security, as well as the ease of browsing the site. At any point it is necessary to enter User's personal information (https), cookies help to identify and transfer the elements of its previous navigation from the environment (http). For example, in this way, the User can navigate the site by adding objects to his / her basket, and if there is a need to have communication that includes any personal item (such as changing personal information, placing an order, etc.), this is done without the discomfort of the user himself.
- Storing personal settings and preferences when navigating the site.
- To perceive and evaluate the Company how its audience reacts and how it uses its site, in order to improve the information and the way it offers the navigation experience. This information helps the Company to offer targeted services based on each User. For example, if a User navigates to a desired product, he can watch an ad for the corresponding product when it is later browsed on an electronic tech magazine or blog.

Most browsers allow the deletion of cookies and the prevention of their creation for future browsing on the same site. It should be noted, however, that with this deterrence certain features of the site will not work properly.